Now Hiring! Hydro Customer Experience Specialists – Sault Ste. Marie News – SooToday

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CX Solutions is proudly Canadian with global capability! We are a multi-disciplinary technology innovation company delivering Iconic Customer Experience Solutions through BPO Operations, Consulting, and Technology Innovation Services.
Headquartered in Toronto, Ontario; CX Solutions has Centre Of Excellence locations in Ottawa, Sault Ste. Marie and Montreal, Quebec. The European division of CX Solutions, CX Technology Solutions D.O.O. is headquartered in Nis, Serbia serving North America.
Join a winning team as we expand our Centre of Excellence in Sault Ste. Marie and launch a new client! Send us your resume and cover letter at: [email protected]
CX Solutions provides Customer Experience Support on behalf of a US-based Energy (Hydro) client. We leverage our skills and training in Customer Experience to respond to inquiries and requests, providing exceptional customer experience effectively and efficiently through each customer interaction and all contact channels (phone, email & chat).
We are expanding our Contact Centre division! This role is located in our Centre of Excellence in Downtown Sault Ste. Marie, Ontario. We require local applicants who are able to work in our modern and safe work environment, and who are also flexible to Work from Home if, and as needed. Please note that training and initial work location will be in the office.
What we offer:
• Competitive Salary
• Flexible Schedule
• Pension Plan
• Employee Assistance Program
• Learning and promotion opportunities
• Competitive Performance and Skill Development Incentives
• Company events – we like to have fun, work hard, and play
• hard
• On-site free parking
• Wellness program
• In-office positions ([email protected] may be offered post-training and learning period)

The Role:
• Explain billing procedures, service charges, fees and programs to our customers.
• Correct all billing-related errors, including meter readings and changes to customer information records.
• Provide customers with information about various customer-oriented programs, directing them to the appropriate source as
• Handle multi-media customer and prospective customer
• interactions is a friendly, courteous, accurate and effective
• manner in keeping with the instructions provided by our clients.
• Provide accurate, valid, and complete information by using the correct methods and systems.
You have:
• Proven customer support experience.
• Strong phone contact handling and active listening skills.
• Must demonstrate proficiency in use of standard office software and written and oral communication skills with good typing proficiency.
• Ability to follow written and verbal instructions precisely and
have a strong desire to delight customers through positive
and productive interactions.
• High School Diploma or GED is required. Two years of
customer service experience or a two-year degree in a
related field preferred.
Schedule:
• The ability to work a flexible schedule to accommodate our
client is required.
Is This You?
• Do you have a passion for assisting and supporting
customers?
• Are you able to multi-task and think ‘beyond the box’?
• Do you believe in giving your all and having fun in a Team
environment?
• Are you a technical thinker who enjoys solving puzzles?
• Do you enjoy learning new skills and actively challenging
yourself?
• Are you looking for a career where you can grow and
develop new skills in a dynamic and fast paced environment?
Are you a fit?
If you feel you are fit for this role, please forward a covering letter and resume to: [email protected]

258 Queen Street East
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