Top Tips To Provide IT Support For Remote Workers – HR News

Posted on Oct 13, 2021
Although many companies are allowing employees to return to their workplaces, millions around the world are still working remotely. A large proportion of them are new remote workers who need regular assistance from an experienced IT team. A good IT support system will contribute to better morale, improved efficiency, and an increase in productivity.

With that in mind, we are going to take a look at some ways that businesses can provide IT support for their remote workers:
Recommend ISP And Data Plan- the IT team should assess local ISPs and recommend one that provides better Internet access to remote workers. It is now possible to get a reliable unlimited 1Gbps plan for less than £65 per month. For a typical personal usage, a 250Mbps or 500Mbps connection is more than enough for teleconferencing, VoIP calls, file transfers, and email access.

Suggest Upgrades- if remote workers still have an old laptop or desktop, the IT team can suggest proper upgrades to make sure the device provides the best reliability and performance at the lowest cost. It is also important to invest in new Wi-Fi gear and modems to increase Wi-Fi coverage, improve data throughput, and reduce latency. Bottlenecks in hardware performance and data traffic can affect productivity. 

Advise Network Performance- firmware upgrades for modems and routers can help optimise data traffic. Responsiveness and reliability will increase with the right DNS settings adjustments.

Cover IT Costs- depending on what devices, network equipment, and data plan they choose, remote workers need to spend money for initial investment and monthly expenses. If employees work from home, businesses should provide stipends to cover Internet and repair costs. Check with the finance department to find out whether there are tax implications of providing financial support for employees’ IT needs.

Prepare Alternative Connection Options- remote workers need redundant connection options to stay productive. They can use smartphones as back-up modems for laptops and desktops, through 4G LTE or 5G connections. It is useful when there’s a downtime in the broadband fibre connection. 

Implement Strict Security Protocols- strictly require remote workers to operate only within a safe environment. Coffee shops with unprotected Internet access can be very risky for accessing business or financial accounts. It’s a real security nightmare if remote workers manage sensitive online data from an untrustworthy hotspot.

Set Up Reliable IT Support Team- the in-house support team must provide reliable assistance to quickly resolve any IT issue that affects productivity. Remote workers should be able to directly call the IT support team to ensure shorter resolution times. Alternatively, businesses can outsource a managed IT service.

Choose Signals IT For All Of Your IT Support Needs
When it comes to providing IT support for your remote workers, you don’t want to second guess the results. Signals IT can provide the support your post COVID workforce needs to maintain higher levels of productivity and efficiency without the additional expense of hiring an in-house IT department.
Author: Editorial Team

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