ITSM Tools: BMC Helix vs. ServiceNow – IT Business Edge

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. 
Your IT team is responsible for the end-to-end management of any piece of technology you use at the workplace, be it a laptop, the applications installed on it or a printer. It is nearly impossible to provide these IT services manually, given the scale at which enterprise IT infrastructure is growing to meet growing consumer needs. 
Most organizations implement meticulous Information Technology Service Management (ITSM) tools to manage, support, deliver, create, and design the lifecycle of IT services and ensure these services remain online and fully functional. 
Several organizations use help desk software to perform some ITSM functions, in spite of the fact that the software is not particularly designed for ITSM; since modern IT services are generally quite complicated, today’s ITSM tools offer more than 600 unique functionality points to support them.
The features of ITSM tools include:
In this guide, we will survey all you need to know about BMC Helix and ServiceNow.
Also read: The Growing Relevance of Hyperautomation in ITOps
Table of Contents
BMC Helix ITSM helps you act, predict, prioritize, and innovate with intelligent automation to be more productive, work smarter, and continually deliver high-performing, uninterrupted service and digital experiences. 
With the ITSM tool, you can propel innovation with agile service management, modernize user experience, lower business execution risk, and deliver desired business outcomes rapidly.  
ServiceNow ITSM is a modern, cloud-based, silo-busting ITSM tool that enables you to consolidate on-premises legacy tools to a solitary cloud platform in a cost-effective manner. You can leverage analytics and shared data with automated workflows on the Now Platform, platform-native AI and machine learning (ML) and natural language virtual agent chatbots. 
The ITSM tool’s features enable you to unburden and boost the productivity of IT staff
BMC Helix vs. ServiceNow
We compared both IT Service Management tools on a head-to-head basis: 
BMC Helix ITSM is an IT Service Management tool for the modern enterprise that implements intelligent automation to deliver predictive, intelligent, and innovative service management. 
The ITSM tool’s features include incident and problem management, proactive problem management, knowledge management, BMC Helix Multi-Cloud Broker, insights, change release management, digital workspace, asset management, CMDB, SRM and SLM. 
ServiceNow ITSM is a sophisticated, cloud-based, silo-busting service management tool that improves employee and customer experiences for successful digital transformation. The solution’s features include incident management, change management, problem management, CMDB, performance analytics, CIM, Service Portfolio Workspace, Vendor Manager Workspace, virtual agent, Agent Workspace, predictive intelligence, SLM, and knowledge management.  
Go through the features of both IT Service Management software in detail and purchase the solution that most closely meets the needs of your organization.
Read Next: Top ITSM Tools & Software for 2021
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