Scottish Highlands opens the largest IT service centre in Europe – DIGIT.FYI

Graham Turner
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In a boost for the Highlands, two new sites in Nairn and Inverness have opened as part of a new Defence IT support contract, creating jobs for over 250 people in the local area and boosting the local economy.
The two new service centres, run by Capgemini, will look after all Defence IT customers who require assistance, and will be operational 24/7, 365 days a year.
Supporting over 200,000 users across Defence, it will be the largest centre in Europe based on the number of end-users.
This forms part of the five-year Defence contract, worth £225-million, announced last year with Capgemini, who are working with the MOD’s Defence Digital organisation, to provide next-generation IT services as the MoD modernises its digital footprint for improved operational and business outputs.
Located close to the defence sites of RAF Lossiemouth and Kinloss Barracks, the skills and experience of ex-service personnel are also being utilised with 20 already recruited, with the number expected to grow.
The opening of the centre’s is further boosting the Highland’s status as an IT centre. The area has recently seen large growth in the industry, with a number of other organisations – including the Metropolitan Police and DEFRA – moving their Service Centres and strategic IT infrastructure services to the region.
Defence Chief Information Officer Charlie Forte said: “Defence Digital is working with Capgemini to create a world class customer service centre that provides defence users with the very best service interface that is using a leading edge approach and the best in modern technology to improve the customer experience.”
This investment in Scotland forms part of the additional £1.5-billion spending by Defence Digital over the next 10 years to underpin digital transformation and defensive cyber to modernise and secure Defence’s Digital Backbone – all of which is supported by the £24-billion increase in the defence budget over the next four years.
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Graham Turner
Sub Editor
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