Fast Track: Quacito's technology evolution helped it expand – San Antonio Business Journal – San Antonio Business Journal

Quacito President Sonal Jain (left) and CEO Nitesh Jain.
Gabe Hernandez | SABJ
Launched by the husband-and-wife team of Nitesh and Sonal Jain in 2004, Quacito’s ongoing evolution has enabled the tech and staffing company to grow rapidly.
Quacito’s revenue increased 557% over the past three years, from $1.1 million in 2018 to $7.4 million in 2020, earning it the No. 4 spot on the Business Journal’s Fast Track list.
The Jains first arrived in San Antonio in 2001, when Nitesh started working as a senior consultant for H-E-B. Two years later he joined USAA as a lead systems engineer. Shortly after this, Sonal started Quacito to offer tech strategies to help businesses optimize their operations.
As Nitesh continued working for USAA, he also helped Sonal grow Quacito, and the company eventually branched out to offer additional services, including business process automation, web development and custom software solutions. Finally, in 2010, Nitesh left USAA to work with Sonal full time.
“When I was working with bigger corporations, I could not see or feel the people we were impacting,” he said. “USAA had a great mission, but I wasn’t able to have eyeball-to-eyeball contact with my customers. I wanted to help Sonal bring technologies and toolsets to smaller companies that all the larger enterprises use.”
Together, they continued to grow the company, and several years ago they began to focus more on information technology and health care staffing, which enabled them to land federal government contracts. This boosted Quacito’s revenue and its numbers of employees, which shot up from six in 2018 to about 120 today, including 12 in San Antonio and the rest in mostly Florida and India.
But the company’s rapid growth stagnated with the Covid-19 pandemic. “We were not able to meet people and network,” Sonal said. “And in the federal arena it’s all about networking. And on the private-sector side, because of Covid, people didn’t want to spend money.”
But Sonal indicated that because Quacito is largely retainer based, they kept the clients they had.
And while the pandemic disrupted Quacito’s workforce as the company shifted to working remotely, employees returned to the San Antonio headquarters in May 2020. Most of the company’s other locations are at least partially back in the office.
Looking forward, Nitesh and Sonal say they’re planning to build on their federal government work and start focusing on state and local agencies. They’re also developing a software as a service (SaaS) product for the private sector.
Moreover, there’s a sense that things are starting to return to normal. In early November Nitesh and Sonal went to their first trade show in two years, and in December they’re going to another one in Orlando.
“Thankfully travel and face-to-face meetings are increasing,” said Nitesh. “This helps us grow and helps our customers grow.”
Fast Facts
Founded: 2004
Leadership: Nitesh Jain, CEO; Sonal Jain, president
3-year revenue percentage growth: 557%
Number of employees: Approximately 120
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