Consumer Data Breach Alert: TTEC Services Commercial | Console and Associates, PC – JDSupra – JD Supra

Late last month, TTEC Services Commercial (“TTEC”) announced a data breach that the company expects to impact more than 102,000 consumers. On December 8, 2021, TTEC released a data breach announcement explaining that an unauthorized third party encrypted certain company devices with ransomware. As a result, the names and Social Security numbers of consumers were compromised. Data breaches such as the one reported by TTEC Services Commercial pose a serious risk of identity theft and other financial losses to all affected consumers.
If you are among those who received a data breach alert from TTEC Services Financial, it is imperative that you take immediate action to protect your interests. Affected consumers may also be eligible for financial compensation through a data breach lawsuit if evidence emerges that TTEC mishandled their personal, identifying or financial information.
Can TTEC Be Held Financially Liable to Consumers for the Recent Data Breach?
Would you given TTEC Services your business if you knew your information would end up in the hands of an unauthorized person? Companies have an obligation to consumers to protect their personal, identifying and financial information. In the event a business mishandles consumer data, the company may be liable for any resulting damages. However, the laws surrounding data breach liability are complex, and there is not yet any indication that TTEC mishandled consumer information. Our data breach lawyers are currently investigating whether there is a possible class action lawsuit against TTEC Services Commercial based on the recent data breach. If you have questions about your ability to bring a TTEC Services Commercial class action lawsuit, it is important you reach out to a data breach lawyer as soon as possible.
How to Protect Yourself in the Wake of the TTEC Services Commercial Cyberattack
Anyone in receipt of a data breach notification from TTEC Services Commercial is at greater risk for identity theft. However, while the data breach means that an individual’s personal information was compromised, it doesn’t necessarily mean that an unauthorized party accessed or currently possesses the information. That said, this is a risk that cannot be ignored. Consequently, it is important that you consider taking the following steps to protect yourself from the risk of identity theft:
About TTEC Services Commercial
TTEC Services Commercial is a publicly-traded company that provides customer experienced services technology and related services. The company enables businesses to engage with potential customers throughout the buying experience, focusing on promoting easy transactions and developing a positive brand image. TTEC Services Commercial is based out of Englewood, Colorado and employs more than 62,000 people.
The Details of the TTEC Services Commercial Consumer Data Breach
According to the company’s most recent news release, on September 12, 2021, the company determined that someone installed ransomware on devices used to store consumer information. Upon discovery of the cyberattack, TTEC conducted a deeper investigation which revealed that the unauthorized party accessed company files between March 31, 2021, and September 12, 2021.
After reviewing the compromised files, on November 24, 2021, TTEC determined that the files contained the names and Social Security numbers of as many as 102,858 individuals. On December 8, 2021, the company began sending out data breach notification letters to all parties impacted by the hacking event.
Below is a copy of the data breach letter issued by TTEC Services Commercial (the actual notice sent to consumers can be found here):
Dear [Consumer],
TTEC understands the importance of protecting the information we hold, and the security of your information is a priority for us.
As TTEC previously disclosed, the company detected and addressed a cyber security incident in September 2021. In connection with the incident, a thorough investigation was performed, and we recently learned that the incident involved some of your information. This notice explains the incident, outlines the measures TTEC has taken in response, and provides some additional steps you can take to protect your information.
As soon as TTEC learned about the cyber security incident, we immediately began an investigation, and cyber security firms that have assisted other organizations with similar matters were engaged. We also notified law enforcement and have been supporting their investigation.
We learned that there was unauthorized activity in our network between March 31, 2021 and September 12, 2021. During that time, an unauthorized actor obtained files stored on some of our servers. We completed a careful review of those files and other files on the servers on November 24, 2021 and determined that one or more of the files contained your [name and Social Security number].
As a precaution, we are offering you credit monitoring and identity protection services through the company IDX at no cost to you. These identity protection services include one year of credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and fully managed identity theft recovery services. These services are completely free to you, and enrolling in this program will not hurt your credit score. For more information on the services, including instructions on how to activate your complimentary one-year membership, please visit dataservices or call 1-833-325-1779 and use the Enrollment Code provided above. Please note the deadline to enroll is March 6, 2022. For more information on identity protection and steps you can take in response, please see the additional information provided with this letter.
We regret that this incident occurred and apologize for any inconvenience. To help prevent something like this from happening again, we have taken steps to enhance our security measures. If you have additional questions, please call 1-833-325-1779, Monday through Friday, between 7:00 a.m. and 7:00 p.m., Mountain Time.
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DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations.
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