Get Ready for the Rebirth of the Call Center – No Jitter

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Industry experts gather to discuss how the expansion of CCaaS enables sales to take on a service role and service to take on a sales role.
Executives from Estee Lauder and discuss issues and tactics for retaining and hiring new agents.
AI empowers people to build and maintain relationships by delivering empathy in every interaction. When CX leaders deploy AI with empathy as a guiding principle, it helps enrich human connections.
As companies head into 2022, call centers must balance both customer experience and agent experience.
Enterprises can deliver omnichannel engagement via a digital-first model through continued integration of data, applications, unified platforms, and AI.
View the discussion thread.
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