AI the Hottest CCaaS Trend for 2022: Here's Why – No Jitter

No Jitter is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC’s registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Dialpad Contact Center transcribes conversations in real-time.
CMO explains why the demand for integrated, embedded, and programmable capabilities will continue to rise as the emphasis grows on customer experience across channels.
Industry experts gather to discuss how the expansion of CCaaS enables sales to take on a service role and service to take on a sales role.
Call centers are part of a customer-care continuum. Scrap some of the half-truths about cost-cutting practices and focus on how call centers also help build profits.
Executives from Estee Lauder and Realtor.com discuss issues and tactics for retaining and hiring new agents.
AI empowers people to build and maintain relationships by delivering empathy in every interaction. When CX leaders deploy AI with empathy as a guiding principle, it helps enrich human connections.
View the discussion thread.
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and head office is 5 Howick Place, London, SW1P 1WG.

source