Jira Service Desk: Features and Pricing | ITBE – IT Business Edge

Atlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and employs more than 6,000 people. 
The Australian software company crafts products that are used by thousands of teams globally, including Jira, Trello, Confluence, Bitbucket, Fisheye, and Crucible, several of which have been acquired over the years. 
Atlassian’s most notable acquisition was Trello in January 2017, for $425 million. The organization’s tools are used by more than 200,000 organizations worldwide. Atlassian’s flagship product Jira, a project and issue tracker, was released in 2002. Jira Service Desk is a part of Jira Service Management. 
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Jira Service Desk was created in 2013 to help teams handle service requests better. The tool helps manage service requests and set up workflows, thereby reducing manual effort. Jira Service Management was introduced in 2020 to provide even greater service experiences—Jira Service Desk is now a part of Jira Service Management.
The tool provides all the functionality of Jira Service Desk along with enriched information technology service management (ITSM) competency
Four plans are available for Jira Service Management Cloud. Plan pricing varies depending on the number of agents you have and is charged monthly or annually (you can choose):
If you require technical assistance, pricing, billing and licensing information or product advice, you can raise a support ticket or request help via email (you will have to fill a short form and an Atlassian customer support team member will get back to you via email).   
Find below a summary of Jira Service Desk (Jira Service Management):
Jira Service Management offers all the features of Jira Service Desk along with enhanced ITSM capabilities. It allows teams to deliver exceptional service experiences and ensures your customers and employees obtain help promptly. Depending on the number of agents you have and the ITSM features you seek, purchase an appropriate Jira Service Management plan.
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