Tanium, Salesforce Launch IT Service Center for ITSM, RMM, Security – ChannelE2E

by Joe Panettieri • Mar 15, 2021
Tanium and Salesforce today launched IT Service Center, a combination platform that supports ITSM (IT service management), RMM (remote monitoring and management) and cybersecurity capabilities.
The new IT Service Center platform, which leverages artificial intelligence (AI) to automate tasks, is part of Salesforce’s Work.com effort. In some ways, the effort counters ServiceNow in the ITSM software market, as well as IT management and RMM platforms that MSPs leverage for endpoint management.
Loyal ChannelE2E readers knew the Tanium-Salesforce partnership was moving in this direction. When Salesforce invested in Tanium, we noted that the emerging partnership would potentially:
The IT Service Center platform provides “comprehensive, real-time data about network endpoint devices, making it far easier for IT teams to monitor, manage and safeguard employee computers, no matter where they are,” Tanium says.
With IT Service Center, Tanium says IT service management teams can:
The platform is further described in this video:

In a statement about the Tanium partnership, Jim Alkove, chief trust officer for Salesforce, said:
“With our partner Tanium and IT Service Center, we’re safeguarding the health and security of employee endpoints, delivering better working experiences for employees while protecting the enterprise from digital threats. Together, Salesforce and Tanium are giving IT organizations the comprehensive endpoint visibility and control they need for supporting their employees in this work-from-anywhere era.”
IT Service Center sounds promising. But Salesforce tends to focus most on ISVs and end-customer opportunities. We’ll be watching to see if IT Service Center is positioned specifically for MSPs in the SMB sector, and larger service providers.
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